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MUDATA's customer service is available from :
- Monday toThursday from 8:30 am to 12:00 pm and from 1:00 pm to 5:30 pm
- Friday from 8:30 am to 12:00 pm and from 1:00 pm to 4:30 pm
by phone, email or post.

 

MUDATA's after-sales service is at your service to repair the equipment after obtaining a RMA (Return Material Authorization) number. You will be asked to provide a description of the problem with the damaged equipment.

 
All MUDATA setworks are guaranteed for 5 years (excluding the keyboard) and subject to normal use (see article 7.2.2 Conventional warranty of our general terms of sale), starting from the date of delivery of the product.
 
The warranty for all other products supplied by MUDATA is one year.
 
All equipment repaired by MUDATA come with an extended warranty of 6 months. 
 
MUDATA does not provide any repair service for encoders sold.
 
ASSiSTANCE BY PHONE
 
All requests for support by phone are assigned a support ticket number.  Billing is based on time spent (a minimum amount will be announced when the call is answered).
 
For all remote start-up assistance, please contact us. 
 
Emergency assistance is available by contacting your MUDATA sales representative (mobile number available on request). You may alternatively contact us by sending an e-mail to mudata@mudata.com.

For equiment under warranty :

  • If a repair is required and your equipment is under warranty, it will be repaired as soon as possible so as not to interfere with your operation.
  • The shipping and return costs of the product are at the customer's charge.
  • A testing and diagnostic fee will be charged if the equipment being repaired is undamaged and in good condition.

For equiment out of warranty : 

  • Repair in our workshops within 1 to 2 weeks if components are available.
  • The shipping and return costs of the product are at the customer's charge.
  • A testing and diagnostic fee will be charged if the equipment being repaired is undamaged and in good condition.

Other services

 Start-up assistance

      Engineering

 PLC programming

 

   Please contact us for more information