After sales service

MUDATA is organised to troubleshoot theirs equipment in the shortest times and to dispatch them in standard exchange worldwide.

In the case of a standard exchange, the replaced equipment must be fully sent back to MUDATA within a week.

For the equipment under guarantee :

• Free ⁽¹⁾ dispatch of equipment in standard exchange within 24 hours ⁽²⁾.

For the equipment not covered by the guarantee :

• Repair in our workshop within a week (excepted for retailed products).
  or
• Dispatch of equipment in standard exchange within 24 hours⁽²⁾.

The customer can choose between these both services offered at different costs, which are charged in a lump sum so as to be clear and efficient.

⁽¹⁾ Subject to normal operation.
⁽²⁾ In France and for a standard equipment, subject to a failure coming from the forwarding company.